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Policy and Warranty
We at Latalata
strive to ensure buyers receive value for money spent on products ordered
through us. To achieve this, products displayed our website are NEW and sourced
directly from the manufacturers, manufacturers’ representatives, franchised
dealers, major distributors, and/or direct wholesalers. As such the quality of
products is of the highest standard the original manufacturers can guarantee.
not deal on used items or inauthentic products. This includes, but not limited
to products that have been produced, assembled, replicated, or modified without
the authorization of the original equipment manufacturers (OEM). All products
bearing a manufacturer’s brand (name and/ or logo) must have been lawfully
produced by, or sourced from, or produced or modified with the consent of the
OEM. The merchant holds the responsibility to source for and sell authentic
inauthentic/ counterfeit products may also lead to civil and criminal penalties
and legal action against merchants by the lawful owners of the brand and/or
intellectual property. Latalata will cooperate with relevant authorities and appropriate
parties in holding the offending merchants accountable. Latalata may also
suspend or terminate hosting the merchant’s products immediately, indefinitely,
and without warning.
in each product information page details the specifications believed to have
been set out by the original manufacturers and/or advised by the source
merchant. Please read through and ensure it match the specifications you need.
It is possible
that few products may have factory defects. When this happens, our merchants
are committed to their products warranties. This ensures that if anything goes
wrong, that is neither the customer’s fault nor a result of improper usage;
your product can be repaired or replaced. Not all brands offer warranty on
On the product
page, warranty duration would usually be stated. Where the notice period exceed
7 days, or the conditions violate our return policy (click here to read), we
would not be able to facilitate returns or your warranty. You will have to
contact the merchant directly.
usually come with a warranty card. If there is no warranty card, please check
the user manual or product packaging for warranty details.
within warranty duration, damaged by mechanical or electrical systems, would
have the cost covered by the merchant. If the product is out of warranty
duration however, you will be responsible for the repair cost. We advise you
repair the product at a service center authorized by the manufacturer or
referred to by the merchant for better quality services.
product(s) directly to authorized service center. Ensure you include all the
accessories, information included in packaging and proof of purchase (Latalata
Invoice). This would facilitate a prompt warranty claim.
Policy and Warranty bind both buyers, and merchants whose products are enlisted
on our website. All parties are advised to read and abide by this always.
information, please send us an email to firstname.lastname@example.org
Convinced? Shop now