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General Terms and Conditions of Using Latalata Online Shop
1. Scope of Terms
1.1 These terms and conditions of use are the
terms and conditions on which we supply products to you, whether such products
are goods, services or digital content.
1.2 Please read these terms carefully before you
submit your order to us. These terms explain who we are, how we will provide
products to you, how you and we may change or end the contract, what to do if
there is a problem and other important information.
2. Information About Us
2.1 We are LATALATA AND KISHERS LIMITED a company
registered under the laws of Nigeria with registration number RC 1291414, and
business address at 1 Adegbeyemi street, Off Allen Avenue, Ikeja, Lagos,
2.2 You can contact on our customer service
number 07025003511 or by writing to us at firstname.lastname@example.org
2.3 If we have to contact you we will do so by
telephone, or other digital means, or by writing to you at the email address or postal address you
provided to us in your order.
2.4 "Writing" includes emails and other digital means. When we
use the words "writing" or "written" in these terms, this
includes emails and other digital means.
2.5 “Products” includes goods, services, digital
content which are subject of transactions conducted on our website.
2.6 ‘You’ shall mean any natural or legal person
who has accessed the website to use and conduct transaction on the website and
have provided data for the purpose of registration as a user
3. Our Contract with You
3.1 Our acceptance of your order will take place
when we email you to accept it, at which point a contract will come into
existence between you and us.
3.2 If we are unable to accept your order, we
will inform you of this in writing and will not charge you for the product.
This might be because the product is out of stock, because of unexpected limits
on our resources which we could not reasonably plan for, because a credit reference
we have obtained for you does not meet our minimum requirements, because we
have identified an error in the price or description of the product or because
we are unable to meet a delivery deadline you have specified.
3.3 We will assign an order number to your order
and will provide same to you when we accept your order. You shall be required
to provide us the order number whenever you contact us about your order.
3.4 Our website is solely for the sale and
promotion of our products in Nigeria. We do not accept orders to be delivered
to addresses outside Nigeria.
4. Our Products
4.1 The images of the products on our website are
for illustrative purposes only. Although we have made every effort to display
the colours accurately, we cannot guarantee that a device's display of the
colours accurately reflects the colour of the products. Your product may vary
slightly from those images. Although we have made every effort to be as
accurate as possible, all sizes, weights, capacities, descriptions, dimensions and
measurements indicated on our website have some level of tolerance.
4.2 The packaging of the product may vary from
that shown in images on our website.
4.3 If the product is measurement specific, when
you have selected your choice, you are responsible for ensuring that these
measurements are correct. You can find information and tips on the product on
our website or by contacting us.
5. Your Rights to Make
you wish to make a change to the product you have ordered, you are required to contact
us to discuss the possibility of changing the product. If it is possible, we
will let you know about any changes to the price of the product, the timing of
supply or anything else which would be necessary as a result of your requested
change and ask you to confirm whether you wish to go ahead with the change. If
we cannot make the change or the consequences of making the change are
unacceptable to you, you may want to end the contract (see clause 8- Your
rights to end the contract).
6. Our Rights to Make
6.1 We may change the product:
(a) to reflect changes in relevant laws and
regulatory requirements; and
(b) to implement technical adjustments and
6.2 In addition, we may make the following
changes to the website or these terms and conditions without giving you notice.
You are required to check these terms and conditions periodically for changes.
Your continued use of the website following the posting of changes will mean
that you accept and agree to the changes
6.3 Updates to digital content: We may without
notifying you or seeking your consent update the digital content of our
You are required to read these terms and conditions each time you are buying a
product or assessing the website.
7. Delivery of the Products
7.1 Delivery or Shipping cost: The costs of
delivery will be as displayed to you on our website.
7.2 During the order process we will let you know
when we will provide the products to you. If the products are ongoing services
or subscriptions, we will also tell you during the order process when and how
you can end the contract or:
(a) If the products are goods we will deliver
them to you as soon as reasonably possible and in any event within 30 days
after the day on which we accept your order or we will contact you with an
estimated delivery date or to agree a delivery date, which will be within 30
days after the day on which we accept your order.
(b) If the products are one-off services, we will
begin the services on the date set out in the order or on the date we accept
your order or on the date communicated to you during the order process. The
estimated completion date for the services is as communicated to you during the
(c) If the product is a one-off purchase of
digital content, we will make the digital content available for download by you
as soon as we accept your order.
(d) If the products are ongoing services or a
subscription to receive goods or digital content, we will supply the services,
goods or digital content to you until either the services are completed or the
subscription expires or you end the contract as described in clause 8 or we end
the contract by written notice to you as described in clause 10.
7.3 We are not responsible for delays outside our
control. If our supply of the products is delayed by an event outside our
control then we will contact you as soon as possible to let you know and we
will take steps to minimize the effect of the delay. We will not be liable for
delays caused by you, but if there is a risk of delay due any event which you
are aware of our any event within your control, you shall contact us to agree
on an alternative date.
7.4 If you have opted to collect the products
from our premises, you can collect them from us at any time during our working
hours of 8a.m to 5p.m on weekdays (excluding public holidays, Saturdays and
7.5 If you are not available when the product is
delivered or if no one is available at your address to take delivery and the
products cannot be posted through your letterbox, we will send you a message
informing you of how to collect the products from a our premises or any other
7.6 If you do not collect the products from us as
arranged or if, after a failed delivery to you, you do not collect them from
our premises or a delivery depot we will charge you for storage costs and any
further delivery costs. If, despite our reasonable efforts, we are unable to
contact you or re-arrange delivery or collection we may end the contract and
clause 10.2 will apply.
7.7 If you do not allow us access to your
property to deliver the products, we may charge you additional costs incurred
by us as a result. If, despite our reasonable efforts, we are unable to contact
you or re-arrange access to your property we may end the contract and clause
10.2 will apply.
7.8 Any product ordered will be your
responsibilities from the time we deliver the product to the address you gave
us or you or a carrier organized by you collect it from us.
7.9 Your ownership of any ordered product takes
effect once we have received payment in full.
7.10 We may need certain information from you so
that we can complete the sale and supply the products to you. Such information
may include, your address and other personal data. The information request will
be prompted on our website. If you do not provide us this information, or if
you give us incomplete or incorrect information, we may either end the contract
(and clause 10.2 will apply) or make a demand of a reasonable sum to compensate
us for any extra cost or liability incurred as a result of such incomplete
information or failure to provide information. We will not be responsible for
supplying the products late or not supplying any part of them if this is caused
by you not providing us the information we need within a reasonable time.
7.11 We may have to suspend the supply of a
(a) deal with technical problems or make minor
(b) update the product to reflect changes in
relevant laws and regulatory requirements;
(c) make changes to the product as requested by
you or notified by us to you (see clause 6).
(d) due to any unforeseen circumstances beyond
7.12 We will contact you in advance to tell you we
will be suspending supply of the product, unless the problem is urgent or an
emergency. You may contact us to end the contract for a product if we suspend
it, or tell you we are going to suspend it, in each case for a period of more
than 7 days and we will refund any sums you have paid in advance for the
product in respect of the period after you end the contract.
7.13 If you do not pay us for the products or
services delivered on subscription basis, when you are supposed to (see clause
12.4) and you still do not make payment within 3 days of us reminding you that
payment is due, we shall suspend supply of the products until you have paid us
the outstanding amounts. We will not suspend the products where you dispute the
unpaid invoice (see clause 12.6). As well as suspending the products we will
also charge you interest on your overdue payments (see clause 12.5).
8. Your Rights to End the
8.1 You may end your contract with us. Your rights when you end the contract will
depend on the product you have bought, whether the product is faulty, the scheme under which your ordered the product, and when
you decide to end the contract:
what you have bought is faulty or misdescribed you may have a legal right to
end the contract (or to get the product repaired or replaced or a service
re-performed or to get some or all of your money back), see clause 11;
8.2 If you are ending the contract for a reason
set out at (a) to (d) below, the contract will end immediately and we will
refund you in full for any products which have not been delivered. The reasons
(a) we have told you about an upcoming change to
the product which you do not agree to (see clause 6.2);
(b) we have told you about an error in the price
or description of the product you have ordered and you do not wish to proceed;
(c) there is a risk that supply of the products
may be significantly delayed because of events outside our control;
(d) we have suspended supply of the products for
technical reasons, or notify you we are going to suspend them for technical
reasons, in each case for a period of more than 30 days; or
8.3 Even if we are not at fault, you can still
end the contract before it is completed, but you may have to pay us
compensation. A contract for goods or digital content is completed when the
product is delivered, downloaded or streamed and paid is for. A contract for
services is completed when we have finished providing the services and you have paid for them. If you want to end a contract before it is completed where we
are not at fault, you shall contact us to let us know. Where it is possible, the contract will end
immediately and we will refund any sums paid by you for products not provided
but we may deduct from that refund (or, if you have not made an advance
payment, charge you) ten percent of the price as compensation for the net costs
we will incur as a result of your ending the contract or reasonable
compensation for the net costs we will incur as a result of your ending the
9. How to End the Contract
9.1 To end the contract with us, please let us
know by doing one of the following:
(a) Phone or email: Call customer services on 07025003511
or email us at email@example.com. Please provide your name, home address,
details of the order and, where available, your phone number and email address.
9.2 If you end the contract for any reason after
products have been dispatched to you or you have received them, you must return
them in accordance with our Return Policy. Please call customer services on 07025003511 or email us
at firstname.lastname@example.org for information and/or assistance.
10. Our Rights to End the
10.1 We shall be entitled to end the contract for
a product at any time by writing to you if:
(a) you do not make any payment to us when it is
due and you still do not make payment within three days of us reminding you
that payment is due;
(b) you do not, within a reasonable time of us
asking for it, provide us with information that is necessary for us to provide
(c) you do not, within a reasonable time, allow
us to deliver the products to you or collect them from us;
(d) you do not, within a reasonable time, allow
us access to your premises to supply the services; or
10.2 If we end the contract in the situations set
out in clause 10.1 we will refund any money you have paid in advance for
products we have not provided but we may deduct or charge you ten percent of
the price, as compensation for the net costs we will incur as a result of your
breaching the contract.
10.3 We may contact to you to let you know that we
are going to stop providing the product. We will let you know at least three
days in advance of our stopping the supply of the product and will refund any
sums you have paid in advance for products which will not be provided.
11. Defective Product
11.1 We shall endeavor to supply products that
are in conformity with this contract. If you have any questions or complaints
about the product, you are required to contact us. You can call our customer
service number 07025003511 or write to us at email@example.com. Alternatively,
please speak to one of our staff in-store.
11.2 If you wish to return the products you must
do so in accordance with our Return Policy.
12. Price and Payment
12.1 The price of the product (which includes VAT)
will be the price indicated on the order pages when you placed your order. You
shall use your best care to ensure that the price of the product advised to you
is correct. However please see clause 12.3 for what happens if we discover an
error in the price of the product you order.
12.2 If the rate of VAT changes between your order
date and the date we supply the product, we will adjust the rate of VAT that
you pay, unless you have already paid for the product in full before the change
in the rate of VAT takes effect.
12.3 It is always possible that, despite our best
efforts, some of the products we sell may be incorrectly priced. We will
normally check prices before accepting your order so that, where the product's
correct price at your order date is less than our stated price at your order
date, we will charge the lower amount. If the product's correct price at your
order date is higher than the price stated to you, we will contact you for your
instructions before we accept your order. If we accept and process your order
where a pricing error is obvious and unmistakable and could reasonably have
been recognized by you as a mispricing, we may end the contract, refund you any
sums you have paid and require the return of any goods provided to you.
12.4 We accept payment by cash on delivery and
electronic payments. When you must pay depends on what product you are buying:
(a) For goods, you may pay for the products
before we dispatch them or chose to pay on delivery.
(b) For digital content, you must pay for the
products before you download them.
(c) For services, you must make an advance
payment of 70% of the price of the services, before we start providing them. We
will invoice you for the balance of the price of the services when we have
completed them. You must pay each invoice within two calendar days after the
date of the invoice.
12.5 If you do not make any payment to us by the
due date we may charge interest to you on the overdue amount at the rate of 3%
a year above the base lending rate of the Central Bank of Nigeria from time to
time. This interest shall accrue on a daily basis from the due date until the
date of actual payment of the overdue amount, whether before or after judgment.
You must pay us interest together with any overdue amount.
12.6 If you think an invoice is wrong, you shall
contact us promptly to let us know and we will not charge you interest until we
have resolved the issue.
13. Our Responsibility for Loss or Damage Suffered by You
13.1 If we fail to comply with these terms, we are
responsible for loss or damage you suffer that is a foreseeable result of our
breaching this contract or our failing to use reasonable care and skill, but we
are not responsible for any loss or damage that is not foreseeable. Loss or
damage is foreseeable if either it is obvious that it will happen or if, at the
time the contract was made, both we and you knew it might happen, for example,
if you discussed it with us during the sales process.
13.2 If defective digital content which we have
supplied damages a device or digital content belonging to you and this is
caused by our failure to use reasonable care and skill we will either repair
the damage or pay you compensation. However, we will not be liable for damage
which you could have been avoided by following our advice to apply an update
offered to you free of charge or for damage which was caused by you failing to
correctly follow installation instructions or to have in place the minimum
system requirements advised by us or the product manufacturer(s).
13.3 We only supply the products for private use.
If you use the products for any commercial, business or re-sale purpose we will
have no liability to you for any loss of profit, loss of business, business
interruption, or loss of business opportunity, or be liable to you in relation
to any third-party claims.
14. Use of Your Personal
14.1 We will use the personal information you
provide to us:
(a) to supply the products to you;
(b) to process your payment for the products; and
(c) if you agreed to this during the order
process, to give you information about similar products that we provide, but
you may stop receiving this at any time by contacting us.
14.2 Where we extend credit to you for the
products we may pass your personal information to credit reference agencies and
they may keep a record of any search that they do.
14.3 We will only give your personal information
to other third parties where the law either requires or allows us to do so.
15. Other Important Terms
15.1 These terms and conditions is an electronic
record for the purpose of the National Information Technology Development
Agency Act, 2007 and any other relevant Nigerian law. This contract is
generated by computer system and does not require physical or electronic
15.2 The terms and conditions contained in this
contract governs your use of LATALATA AND KISHERS LIMITED’s website
www.latalata.ng including transactions conducted on the website.
15.3 All applicable laws relating the capacity of
infants to enter into contract shall apply to this contract. Infants do not
have capacity to enter into these terms and conditions and shall not rely on
15.4 You shall be solely responsible for any content
or message you post on the website. You shall not post any illegal, immoral,
blasphemous, deceitful or offensive information on the website.
15.5 You shall always ensure that your use of the
website does not breach any third party rights and as such you shall not breach
any obligation to parties including any breach of intellectual property rights,
any confidentiality obligations.
15.6 You shall at all times comply with these
terms and condition. You shall not carry out or attempt to hack our website,
carry any activities capable of undermining the website or disrupt the
activities of other users of the website. We may transfer our rights and
obligations under these terms and conditions to another organization. We will
always inform you in writing if this happens and we will ensure that the
transfer will not affect your rights under the contract.
15.7 You may only transfer your rights or your
obligations under these terms to another person if we agree to this in writing.
15.8 This contract is between you and us. No other
person shall have any rights to enforce any of its terms. Neither of us will
need to get the agreement of any other person in order to end the contract or
make any changes to these terms.
15.9 Each of the paragraphs of these terms
operates separately. If any court or relevant authority decides that any of
them are unlawful, the remaining paragraphs will remain in full force and
15.10 If we do not insist immediately that you
carry out your obligations under these terms and conditions, or if we delay in
taking steps against you in respect of your breaching this contract, that will
not constitute a waiver of our rights or your obligations under these terms and
15.11 These terms and conditions are governed by
Nigerian law and Nigerian courts shall have exclusive jurisdiction over any
matter in connected to the products.
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