General Terms & Conditions

General Terms and Conditions of Using Latalata Online Shop

Effective Date: 1st June 2026.

Welcome to Latalata.

These Terms and Conditions ("Terms") govern your access to and use of the Latalata platform, website, mobile applications, products and services.

By creating an account, browsing, accessing, purchasing, selling, or otherwise using Latalata, you agree to be legally bound by these Terms.

If you do not agree with these Terms, you must not use the Platform.

1. DEFINITIONS

For the purpose of these Terms:

"Platform" means the Latalata website, applications, APIs, software, tools and related services.

"Latalata", "we", "us" and "our" refer to Latalata and Kishers Limited and its affiliates.

"Buyer" means any person who purchases or attempts to purchase products through the Platform.

"Seller" or "Merchant" means any individual or business listing products or services on the Platform.

"User" means any person accessing or using the Platform.

"Product" means goods, services, subscriptions, vouchers, digital products or any item listed on the Platform.

"Order" means a purchase request submitted through the Platform.

"Content" means text, images, videos, graphics, reviews, ratings, comments and other materials submitted by users.

2. ELIGIBILITY

You must:

Be at least 18 years old;
Have legal capacity to enter contracts;
Provide accurate information;
Use the Platform only for lawful purposes.

Where a user is below 18 years of age, usage must be supervised by a parent or legal guardian.

3. ACCOUNT REGISTRATION

Users may be required to create an account.

You agree that:

Information provided is accurate;
Login credentials remain confidential;
You are responsible for activities conducted through your account;
You will immediately notify us of unauthorized access.

Latalata reserves the right to suspend, restrict or terminate accounts involved in fraud, abuse, criminal activity, suspicious transactions or violations of these Terms.

4. MARKETPLACE MODEL

Latalata operates as an online marketplace.

Except where expressly stated otherwise:

Products are sold by independent merchants;
The sales contract exists between Buyer and Merchant;
Latalata is not the manufacturer of products;
Latalata does not assume ownership of products listed by merchants.

Latalata may facilitate payment collection, settlement, customer support, dispute management and logistics coordination without becoming a party to the underlying sale contract.

5. PRODUCT LISTINGS

Merchants warrant that:

Products are genuine;
Products comply with Nigerian laws;
Product descriptions are accurate;
They possess authority to sell listed products;
Listed products do not infringe third-party rights.

Latalata reserves the right to remove, suspend or reject listings without notice.

6. PRICING

Prices displayed are subject to change without notice.

Prices may include:

VAT;
Delivery charges;
Service charges;
Regulatory fees where applicable.

In the event of obvious pricing errors, Latalata reserves the right to cancel affected orders and issue refunds.

7. ORDERS

Submission of an order constitutes an offer to purchase. An order becomes binding only after confirmation by Latalata or the merchant.

We reserve the right to reject or cancel orders where:

Fraud is suspected;
Inventory is unavailable;
Payment fails;
Pricing errors occur;
Regulatory restrictions apply.

8. PAYMENT

Payments may be processed through approved payment partners.

Accepted methods may include:

Debit cards;
Bank transfers;
Wallet payments;
Payment links;
Cash on Delivery where available.

Latalata reserves the right to suspend services where payment verification cannot be completed.

9. DELIVERY

Delivery timelines are estimates only. Latalata and its logistics partners shall make reasonable efforts to meet delivery timelines.

Delivery delays caused by:

Weather;
Government actions;
Security issues;
Force majeure events;
Customer unavailability;

shall not constitute a breach of these Terms. Risk passes to the Buyer upon successful delivery.

10. RETURNS AND REFUNDS

Returns shall be governed by the Latalata Return and Refund Policy.

Products may be eligible for return where:

Delivered product differs materially from description;
Product arrives damaged;
Product is defective;
Wrong product was delivered.

Refunds may be issued through the original payment method or another approved method. Refund processing timelines shall be communicated through the Platform.

The following products are not eligible for return, refund, or exchange unless they are defective, damaged upon delivery, materially different from their description, or otherwise required by applicable law:

Products that have been opened, altered, used, or tampered with after delivery without authorization.
Products with missing, removed, damaged, or tampered serial numbers, Universal Product Codes (UPC), labels, or security seals.
Perishable goods, except where a valid complaint is raised and verified at the point of delivery.
Products damaged as a result of misuse, negligence, improper handling, or unauthorized repairs.
Beauty, health, personal care, hygiene, and cosmetic products.
Jewelry, innerwear, lingerie, socks, bed linens, and similar personal-use items.
Digital products, downloadable software, gift cards, vouchers, e-books, CDs, DVDs, and other digital content.
Customized, personalized, or made-to-order products.
Products returned without their original packaging, accessories, manuals, free gifts, warranties, or accompanying items.
Promotional, clearance, or discounted items.
Any product designated as non-returnable under applicable law or as expressly stated on the product page.

11. BUYER RESPONSIBILITIES

Buyers agree:

To provide accurate delivery information;
Not to engage in fraudulent disputes;
Not to abuse merchants or staff;
Not to misuse promotional offers;
Not to attempt unauthorized access to the Platform.

12. SELLER RESPONSIBILITIES

Merchants agree:

To fulfill orders promptly;
To maintain accurate inventory;
To comply with tax obligations;
To provide genuine products;
To honor warranties where applicable;
To cooperate in dispute resolution.

Repeated violations may result in suspension, penalties or permanent removal.

13. PROHIBITED ITEMS

The following may not be sold on Latalata:

Counterfeit products;
Stolen goods;
Illegal drugs;
Weapons;
Human body parts;
Pornographic material;
Fraudulent financial products;
Products prohibited by Nigerian law.

Latalata reserves the right to report violations to law enforcement authorities.

14. REVIEWS AND RATINGS

Users may submit reviews.

Reviews must:

Be truthful;
Reflect actual experiences;
Not contain abuse, threats or defamatory statements.

Latalata may remove reviews that violate these Terms.

15. INTELLECTUAL PROPERTY

All Platform content including:

Logos;
Software;
Branding;
Designs;
Text;
Graphics;

remain the exclusive property of Latalata or its licensors. No intellectual property rights are transferred to users.

16. USER GENERATED CONTENT

By submitting content, you grant Latalata a worldwide, perpetual, royalty-free license to:

Use;
Reproduce;
Display;
Publish;
Distribute;
Modify;

such content for business and promotional purposes.

17. DATA PROTECTION AND PRIVACY

Latalata processes personal information in accordance with:

Nigeria Data Protection Act (NDPA) 2023;
Applicable data protection regulations.

Users consent to collection and processing of personal information necessary for:

Account management;
Payments;
Order fulfillment;
Fraud prevention;
Customer support.

Users may exercise data protection rights by contacting: help@latalata.ng

18. ANTI-FRAUD POLICY

Latalata may:

Verify identities;
Request KYC documentation;
Delay transactions;
Freeze accounts;
Reverse suspicious transactions;
Report suspicious activities to regulators.

Fraudulent activities may result in immediate account termination.

19. PLATFORM AVAILABILITY

The Platform is provided on an "as available" basis. We do not guarantee uninterrupted operation. Maintenance, upgrades and technical issues may occasionally affect availability.

20. LIMITATION OF LIABILITY

To the maximum extent permitted by law:

Latalata shall not be liable for:

Indirect losses;
Consequential losses;
Loss of profit;
Loss of goodwill;
Business interruption;
Data loss.

Where liability cannot legally be excluded, our aggregate liability shall not exceed the total amount paid for the relevant transaction. Nothing excludes liability for rights that cannot be excluded by law.

21. INDEMNITY

You agree to indemnify and hold harmless Latalata, its directors, employees and partners against losses arising from:

Breach of these Terms;
Violation of laws;
Infringement of third-party rights;
Fraudulent conduct.

22. TERMINATION

Latalata may suspend or terminate accounts where:

Fraud is suspected;
Terms are violated;
Regulatory requirements demand it;
Continued usage creates legal risk.

Termination shall not affect accrued rights and obligations.

23. FORCE MAJEURE

Latalata shall not be liable for failure or delay caused by events beyond reasonable control including:

Natural disasters;
Strikes;
Civil unrest;
Government actions;
Telecommunications failures;
Internet disruptions.

24. DISPUTE RESOLUTION

Any dispute arising under these Terms shall first be resolved through good-faith negotiation. Where unresolved within 30 days, parties shall proceed to mediation. If mediation fails, disputes shall be referred to arbitration in Lagos, Nigeria in accordance with the Arbitration and Mediation Act 2023.

25. GOVERNING LAW

These Terms shall be governed by the laws of the Federal Republic of Nigeria.

26. AMENDMENTS

Latalata may update these Terms periodically. Material changes shall be communicated through the Platform or via email. Continued use after publication constitutes acceptance of revised Terms.

27. CONTACT INFORMATION

LATALATA AND KISHERS LIMITED

64 Adeyeri Crescent, College Road, Ogba, Lagos, Nigeria.
Email: help@latalata.ng

Website: www.latalata.ng

Customer Support: +234 (0) 70 2500 3511

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